Policies

 

 

LIMITED LIFETIME WARRANTY 

We warrant our merchandise to be free of defects in materials and workmanship. It is your responsibility to notify us of visible defects within 14 days of delivery. Normal wear and tear or damage from daily use, however, is not warranted-for example, finishes and gemstones may wear or fade naturally over time; these normal conditions are not what we consider manufacturers’ defects and are not covered under our warranty. 

 

RETURNS & EXCHANGES 

Because each bed is individually made by skilled artisans, all sales are final (except in the case of defect in materials or workmanship). If a defect is found, it must be reported within 14 days of delivery, and a return, exchange or replacement of a particular part may be issued, depending on the circumstances. If a refund is appropriate, we will require you to provide the original receipt. The refund will be issued to the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 days to process. In accordance with state and local laws, any taxes paid will be refunded. Delivery fees are only refunded if the item returned is found to have a manufacturer defect or was damaged in transit. For merchandise picked up at the home, refunds will be processed once it has been received at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days. 

Special order: This merchandise is made to your specifications and therefore, we do not accept cancellations, returns or exchanges. A 50% deposit is required at time of purchase. The 50% deposit will not be refunded for reasons other than manufacturer defect or damage. 

 

 

PRODUCT AVAILABILITY & DELIVERY 

Merchandise in stock will be delivered within 2 to 4 weeks depending upon the location of your residence. International shipments may require additional lead- time. Merchandise will not be held more than 90 days at our warehouse. Special Order merchandise will require 10 to 12 weeks production time. No time frame is guaranteed. Please allow for additional time to deliver the product. Once your merchanidise is completed, you will be contacted to set up a delivery date to your residence. 

 

PRICING & PROMOTIONS 

Pricing in Stores, Catalog and Online is in U.S. dollars. Applicable taxes according to state and local laws apply to all purchases. The price and availability of any merchandise is subject to change, along with any given date regarding completion of custom merchandise and shipping fees. We reserve the right to refuse the order of any merchandise that we deem is erroneously priced, described and shown in Stores and Online. 

 

 

PAYMENT & DEPOSIT REQUIREMENTS 

We require a 50% deposit on all orders. Full payment is required prior to the scheduling of the delivery.

 

 

COMMERCIAL USE 

Our warranty applies only to reasonable residential (non-commercial) use and is void if the furniture is used in what is considered to be a non-household setting, and/or misused, handled improperly, or repaired by any other resource other than Grant Creative and/or our agents. 

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